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T&C

Time for all the legal stuff and rules, if you have any questions regarding our T's&C's just give us a call or email. Please take the time to read through before booking, we want everyone to enjoy their time with us and endeavour to show you the very best in immersive entertainment.

By making the booking You accept to abide by those rules, please read to avoid disappointment!

Terms of use.
1. Users agree to conform with Health declaration before session starts
2. We might occasionally record players during their sessions,
by making the booking You give us the right to use this footage in our social media profile.
3. Refunds for cancellations can only be provided if cancelled within 24 hours before session starts.
4. Bookings do not guarantee that space would be available – in case of unforeseen
circumstances (ie equipment malfunction, electricity failure) when booking can not be
honoured then a full refund will be provided or alternative time slot can be booked.
5. We reserve the right to refuse to serve if under customer is an influence of drugs or
alcohol.
6. We reserve the right to refuse to serve abusive or rude customers, our staff well-being
is our priority. Abusive behaviour towards staff and other customers will be reported to
Police.
7. In case of causing intentional damage to our equipment we reserve the right to report
offenders to police.
8. Discounts provided for social media shares are one time only and have to be
confirmed by looking at customer social media profile.
9. Due to equipment size, we only allow children older than 8 years old to use our rooms.
Children under 16 years have to be supervised by parents at all times. Over 16’s must be shown into the centre by guardian over the age of 18 and picked up after their session has ended. We stress that we must see guardian before and after session. 
10. It is parent responsibility to ensure child is not accessing content which is not suitable
for child age. We are available for advice as to what content is right for which age
group.                                                                                                                                                                                                                                                                          11. CX-1 Car & RX-1 are subject to availability, ride time usually last between 5-8 minutes depending on players skill level. Please, customers can only ride the machines if staff member has insured the vehicle can be operated safely – RX-1 Bike is recommended for 13yrs + and CX-1 Car for yrs +.  

We aim to resolve any issues for customers on the spot. If we have left you in any way
not fully satisfied with service please let us now by email on
customersupport@vr-here.co.uk
We will reply to all emails within 5 working days.
Health warning:
Each of us is different and can react in different ways to a feeling of immersion in virtual worlds.
By making booking you agree that VR-HERE can not be held liable for any adverse health effects which might be incurred during the time you have spend using our equipment.
Please be aware that effects might include: nausea , dizziness, vertigo and disorientation.
We have taken all the steps to ensure you have a smooth and safe experience.
If you have history of epilepsy we advise strongly against using our equipment.
We recommend to try virtual reality for shorter period first to ensure uou are comfortable with experience.  

About Us
VR-HERE – first dedicated Virtual Reality experience centre in the United Kingdom, with immaculate 5-star review records
Contacts
31 Paul St, Liverpool L3 6DX
  • star ratingFabulous family experience

    We fInd it difficult to find activities for our grandchildren aged between 8-15 this was the perfect place. VR experiences to suit all ages. The staff Alex and Joe were so helpful catering to all the different ages of our children . They went above and beyond . The children are still buzzing from the experience . Will definitely be back .

    Happytravellers8A
    August 23, 2022
  • star ratingReally enjoyed the relaxed informative experience with lovely helpful staff We had our first taste of VR and can't wait to get back

    mandycC8556LN
    October 4, 2020
  • star ratingBooked this for a day out with my step daughter, both us really enjoyed the experience and the staff member who went through all the instructions was so helpful and friendly, will
    Definitely be coming back
    Thank you guys

    G7315WOandyp
    July 22, 2020
  • star ratingamazing and friendly staff very good fun all around great for a few hours!! the staff are very knowledgeable on the technology and games and are always there to help!! would recommend

    avatar thumb chumpyy15
    September 9, 2018
  • star ratingCame here to see how VR Arcades operate in comparison to regular arcades. Quite different.

    You get a headset and a sizable booth dedicated to you and only you for the time you’ve booked in. Then you get access to all the games they have AND you have full ability to change and play them yourself.

    Staff remain on hand or can be called for any help that you need. Obviously they come quicker if it’s a quiet tim like the time I went in.

    Impressed to see how they operate in a post-COVID world; staff wear masks and gloves and clean your headset with a sci-fi looking UV box after bookings, so you know it’s clean.

    Colleagues are great and friendly (can’t remember their names, sadly) and are always happy/patient/understanding if you need help or have questions.

    Recommended for everyone, though Under 8y/o kids will have trouble with the concept, though I’m told that the pods work well for them.

    Will be coming again.

    TravelyanLafayette
    September 1, 2020

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