FAQ
FREQUENTLY ASKED QUESTIONS

LET US ANSWER ALL YOUR FAQ's IN ONE PLACE

IMMERSIVE EXPERIENCES ARE BECOMING THE BIGGEST PART OF ENTERTAINMENT, WE GET ASKED MANY QUESTIONS REGARDING THE INDUSTRY. ON THIS PAGE WE WILL ANSWER THE TOP QUESTIONS YOU ASK US, HELP WITH BOOKINGS, EXPERIENCE RECOMMENDATIONS AND MANY MORE.

WHAT CAN I DO AT VR HERE?

AT VR HERE WE PROVIDE HIGH QUALITY IMMERSIVE EXPERIENCES THANKS TO OUR HTC VIVE VIRTUAL REALITY HEADSETS. CURRENTLY WE HAVE OVER 30 VIRTUAL EXPERIENCES TO CHOOSE FROM, WANT TO WORK IN THE WACKY WORLD OF JOB SIMULATOR, SHOOT ZOMBIES IN ZOMBIE TRAINING SIMULATOR OR FIRE ARROWS WITH A FRIEND IN ELVEN ASSASSIN - YOU CAN DO ALL THAT AND MORE FROM JUST £10. WAIT THERE'S MORE! EXPERIENCE A DIFFERENT SIDE OF VR WITH OUR MOTION RACER BIKE & CAR, THESE MACHINES ARE EPIC AND GIVE THE RIDERS A SENSE OF MOTION THANKS TO THE HYDRAULICS BUILT IN. RIDES ARE £5 EACH AND DO NOT NEED TO PRE BOOKED.

IS THERE AN AGE LIMIT FOR YOUR EXPERIENCES?

WE WANT TO MAKE SURE EVERYONE HAS THE VERY BEST TIME AT VR HERE, DUE TO THE SIZE OF THE EQUIPMENT WE USE AND THE NATURE OF THE EXPERIENCE WE OFFER WE CAN ONLY ACCOMMODATE PLAYERS FROM 8 YEARS UPWARDS. SOME GAMES SUCH AS ARIZONA SUNSHINE & RAW DATA HAVE AGE RESTRICTIONS, PLEASE CONTACT US FOR MORE INFORMATION.

CAN I PLAY AGAINST MY FRIENDS OR FAMILY?

OF COURSE, WE HAVE EIGHT INDIVIDUAL BOOTHS THAT ARE CUSTOM MADE FOR OPTIMAL PLAY SPACE. THIS MEANS THAT WHILE PLAYING OUR GAMES YOU WILL HAVE MORE THAN ENOUGH ROOM TO MOVE AROUND INSIDE MANY DIFFERENT VIRTUAL WORLDS. WHILE MAKING A BOOKING THROUGH OUR MAKE A BOOKING PAGE YOU CAN SELECT "NO BOOK ITEMS" WHAT THIS MEANS IN HOW MANY ROOMS YOU ARE BOOKING, WANT TO DO MULTIPLAYER PLAYER FOR TWO PEOPLE, THAT CAN BE DONE BY SELECTING 2 FROM THE DROP DOWN MENU. YOU CAN SELECT UP TO FOUR ROOMS WHICH WILL MEAN 4 TOTAL PEOPLE CAN TEAM UP OR FIGHT AGAINST EACH OTHER, REMEMBER THE NUMBER OF BOOKED ITEMS IS HOW MANY ROOMS YOU BOOK FOR. ONCE INSIDE OUR TEAM OF VR SPECIALIST CAN GET YOU SETUP WITH A NUMBER OF DIFFERENT MULTIPLAYER EXPERIENCES.

CAN I WEAR GLASSES?

IT DEPENDS ON YOUR PERSONAL COMFORT AND THE SIZE OF YOUR FRAMES, MANY PEOPLE ARE HAPPY TO WEAR THEIR SPECS UNDER THE HEADSET. THE LENSES ARE QUITE CLOSE TO YOUR EYES SO AS LONG AS YOU AREN'T TOO SHORT SIGHTED YOU CAN GET AWAY WITHOUT THEM. WE RECOMMEND BRINGING THEM ALONG AND SEE IF THEY FIT, CONTACT LENSES ALSO WORK.

CAN I HAVE MY BIRTHDAY PARTY HERE, WHAT ABOUT A TEAM EVENT?

ABSOLUTELY! OUR GROUP/PARTY SESSIONS ARE A FUN UNIQUE ALTERNATIVE FOR YOUR BIRTHDAY, STAG OR HEN, WORK EVENT OR MAYBE YOU JUST WANT TO BOOK A GROUP OF FRIENDS IN. CURRENTLY WE CAN HAVE UP TO 16 PEOPLE AT ONE TIME AT OUR LOCATION, BOOKINGS ARE BEST MADE THROUGH OUR PHONE LINE OR EMAIL, THIS WAY YOUR GETTING THE BEST SESSION FOR YOUR TOTAL GROUP SIZE. BECAUSE WE HAVE FOUR ROOMS WE ADVISE GROUPS TO TAKE IT IN TURNS EVERY 30 MINUTES FOR ALL TO GET ENOUGH TIME IN OUR FAB VR WORLDS. WE ALLOW YOU TO BRING OR ORDER FOOD TO OUR LOCATION, PLEASE BE ADVISED THAT DUE TO THE EQUIPMENT WE USE HERE THAT FOOD CANNOT BE MOVED AROUND AND MUST BE EATEN IN ONE SPOT.

I'M DRIVING, CAN I PARK NEARBY?

OUR LOCATION OFFERS FREE PARKING RIGHT OUTSIDE, YOU CAN BE FROM CAR TO VR IN SECONDS.

OTHER PEOPLE HAVE BEEN PLAYING/USING VR BEFORE ME, DO YOU WASH YOUR EQUIPMENT REGULARLY?

WE TAKE HYGIENE FROM SERIOUSLY, WE ACTUALLY CLEANSE OUR HEADSETS BETWEEN EVERY PLAYER TO MAKE SURE THE EQUIPMENT IS KEPT FRESH AND READY FOR USE WITH OUR NEXT PLAYER.

HOW LONG HAVE YOU BEEN PROVIDING VR?

OVERALL OUR TEAM HAVE BEEN LEARNING AND USING VIRTUAL REALITY SINCE 2012, VR HERE OPENED AT THE START OF 2016 AND WAS THE FIRST LOCATION OF ITS TYPE TO OPEN IN THE UK. FROM THEN ON WE HAVE BEEN THE TOP UK IMMERSIVE CENTRE PROVIDING A HUGE SELECTION OF TOP VR EXPERIENCES AND RECENTLY AWARDED THE TRIPADVISOR CERTIFICATE OF EXCELLENCE.

DO I NEED TO BE INTO GAMING?

NOPE, AS WELL AS PROVIDING TOP RATED VR GAMES WE ALSO HAVE A GREAT SELECTION OF WHAT WE CALL IMMERSIVE EXPERIENCES. FEED A DINOSAUR, WALK ON A BEACH OR EXPLORE THE WORLD - THERE ARE MANY OTHER NON GAMING TITLES ON OFFER, OUR TEAM CAN DIRECT YOU TO ANY OF THESE DURING YOUR SESSION. VR IS VERY INTUITIVE HOWEVER SO YOU WILL BE GREATLY SURPRISED IN MOST OF OUR GAMES HOW QUICKLY THEY CAN BE LEARNT.

WHAT EQUIPMENT DO YOU USE?

WE ARE ALWAYS UPDATING OUR HARDWARE TO GIVE YOU THE BEST POSSIBLE EXPERIENCE, CURRENTLY WE USE THE HTC VIVE VR HEADSET ALONG WITH THE DELUXE AUDIO HEAD STRAP GIVING EACH PLAYER PERSONAL 3D SURROUND SOUND. EACH HEADSET IN CONNECTED TO A HIGH END GAMING PC WHICH POWERS THE VISUALS AND 3D WORLD YOU SEE IN EACH EXPERIENCE.

AM I ABLE TO PLAY ALL VR GAMES/EXPERIENCES ON YOUR LIST?

OUR GAME/EXPERIENCES ARE ACCESSIBLE FROM OUR VERY HANDY LAUNCHER WHICH BASICALLY ALLOWS YOU TO FREELY PICK BETWEEN ALL AVAILABLE VR EXPERIENCES. OUR TEAM SHOW YOU HOW TO SWITCH BETWEEN THESE GAMES/EXPERIENCES WHEN YOUR LOADED INTO THE VR HEADSETS. PLEASE NOTE NOT ALL OF OUR EXPERIENCES WILL BE AVAILABLE IN YOUR SESSION, AGE RESTRICTED TITLES FOR EXAMPLE AREN'T ACTIVATED FOR OUR YOUNGER PLAYERS AND PREMIUM CONTENT IS ONLY AVAILBLE WHEN PURCHASING THE PREMIUM ADD ON.

HOW DOES THE REFERRAL BONUS WORK?

TO SAY THANK YOU FOR SHARING VR-HERE WITH YOUR FRIENDS WE NOW HAVE REFERRAL BONUS.
-THIS BONUS IS OBTAINED BY YOUR FRIEND NAMING YOU IN THE ADDITIONAL INFORMATION WHEN THEY ARE MAKING THEIR BOOKING (AND IDEALLY LEAVING YOUR EMAIL ADDRESS FOR FURTHER IDENTIFICATION) AND THEN ATTENDING THEIR SESSION AT VR-HERE.
-ONCE THEY HAVE COMPLETED THEIR SESSION YOUR NAME IS CREDITED WITH A 10% DISCOUNT ON OUR LOYALTY LIST, WHICH CAN BE REDEEMED WHEN YOU NEXT MAKE A BOOKING ON FOR A MON-FRI IN SCHOOL TERM TIME.
-MAKE SURE YOU SELECT PAY ON ARRIVAL AND SPEAK TO OUR STAFF WHEN YOU ARE HERE AS THE BOOKING SYSTEM WILL NOT ALLOCATE THIS DISCOUNT AUTOMATICALLY.
-THE REFERRAL BONUS DOES NOT STACK WITH OTHER OFFERS SUCH AS STUDENT DISCOUNT OR THE PARTY-BOOKING DISCOUNTS.
-REFERRALS CAN ONLY BE MADE MY NEW CUSTOMERS, RETURNING CUSTOMERS PLEASE SPEAK TO OUR STAFF ABOUT THE LOYALTY SCHEME.