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Terms & Conditions

By making the booking You accept to abide by those rules, please read to avoid disappointment!

Terms of use.

1. Users agree to conform with Health declaration before session starts
2. We might occasionally record players during their sessions,
by making the booking You give us the right to use this footage in our social media profile.
3. Refunds for cancellations can only be provided if canceled within 24 hours before session starts
4. Bookings do not guarantee that space would be available – in case of unforeseen
circumstances (ie equipment malfunction, electricity failure) when booking can not be
honored then a full refund will be provided or alternative time slot can be booked.
5. We reserve the right to refuse to serve if under customer is an influence of drugs or
alcohol.
6. We reserve the right to refuse to serve abusive or rude customers, our staff well-being
is our priority. Abusive behaviour towards staff and other customers will be reported to
Police.
7. In case of causing intentional damage to our equipment we reserve the right to report
offenders to police.
8. Discounts provided for social media shares are one time only and have to be
confirmed by looking at customer social media profile.
9. Due to equipment size, we only allow children older than 8 years old to use our rooms.
Children have to be supervised by parents at all times.
10. It is parent responsibility to ensure child is not accessing content which is not suitable
for child age. We are available for advice as to what content is right for which age
group.

We aim to resolve any issues for customers on the spot. If we have left You in any way
not fully satisfied with service please let us now by email on
customersupport@vr-here.co.uk
We will reply to all emails within 5 working days.

Health warning:

Each of us is different and can react in different ways to a feeling of immersion in virtual worlds.
By making booking You agree that VR-HERE can not be held liable for any adverse health effects which might be incurred during the time You have spend using our equipment.

Please be aware that effects might include: nausea , dizziness, vertigo and disorientation.

We have taken all the steps to ensure You have smooth and safe experience.
If You have history of epilepsy we advise strongly against using our equipment.

We recommend to try virtual reality for shorter period first to ensure You are comfortable with experience.

About Us
VR-HERE – first dedicated Virtual Reality experience centre in the United Kingdom, with immaculate 5-star review records
Contacts
31 Paul St, Liverpool L3 6DX
  • star ratingMy partner and I visited today and the experience was great. So many games to chose from in the main experience and the bike racer add-on was so fun! I wish i had booked a full hour and will definitely be coming back!

    I was concerned visiting such a place given COVID-19 but the secluded location and knowledgeable staff member put me at ease straight away, explaining how thoroughly equipment is cleaned between users (alcohol wipes and UV treatment) and the extra steps they have been taking to mitigate risks (Using thick, filtered masks & disposable gloves, 2m+ social distancing, removing walk-in sessions, alcohol gel for customers, minimising the number of spectators, and using buffer periods between customers for extra cleaning.

    The cosy location has low foot traffic so it is unlikely to get crowded and is spacious enough to accommodate a few customers without worrying about coming too close to others. Honestly its perfect if you are eager to get out of the house but still worried about being out and about at this time.

    WrexahNuhn
    July 5, 2020
  • star ratingBooked this for a day out with my step daughter, both us really enjoyed the experience and the staff member who went through all the instructions was so helpful and friendly, will
    Definitely be coming back
    Thank you guys

    G7315WOandyp
    July 22, 2020
  • star ratingWhat a great time my son had he loved the whole experience, and for £10 for 1/2 hr wish I booked for a hr as he loved it. The manager and the girl sorry didn’t get names were so helpful and friendly they even let...More

    Huyton01
    September 21, 2019
  • star ratingI took 4 boys down for an hour during their half term (aged 11-12 years) and omg what a blast they had! Brilliant set up with all the kit and loads of games to choose from. Defo something for everyone. Very knowledgeable and friendly staff....More

    Nicola L
    October 24, 2019
  • star ratingI went with my partner to VR-Here and we had so much fun playing together to a zombie game! We were really into it and we are planning to come back again.

    gwendolineg199
    March 15, 2023

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